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TERMS & CONDITIONS​

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Thank you for choosing to stay with us at Coconut Cove Resort & Marina. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and clicking "I agree with the terms and conditions of Coconut Cove Resort & Marina" and/or signing your hotel registration card at check-in, you agree to abide by our hotel policies and procedures.
 

Booking and Cancellation Policies:

- A non-refundable one (1) night stay + taxes and fees will be charged at the moment of booking. The remaining amount due on the account will be charged upon check in.
- If a reservation is cancelled within fourteen (14) days of arrival or in case of a no-show, there will be a charge for 100% of all nights booked with us. 
- If a reservation is cancelled fourteen (14) days prior to the date of arrival the non-refundable one (1) night stay + taxes and fees will be forfeited.
- We do not offer refunds or discounts for early departures. Reservation payments are final.
- Coconut Cove Resort & Marina reserves the right to cancel any and all reservations at our discretion.

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Offers, Specials and Packages

Any Offer, Special, or Package is subject to availability and may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Offer is not applicable for groups. All taxes apply.
 

Check-In: 4pm

Check-in is at 4pm. Please present your ID card, passport or temporary residence card upon check-in.

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Check-Out: 11am

Check-out is at 11am. If you require a later check-out, please contact the front office before 10am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

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No Pet Policy

Any evidence of pet(s) on hotel property or in a guest’s room will result in a $150 cleaning fee per day charged to the guest account. Any guest found with pet(s) in their room will be asked to leave the property immediately. “Service animals” are allowed with proper documentation.

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Smoking Policy

The hotel is 100% smoke free. There are smoking areas outside of the building. Tiki Hut is the only designated smoking area. A $150 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the hotel rooms.

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Internet Access

Please note standard internet service is complimentary with room purchase and suitable for emailing and social networking. Please note that guest room Wi-Fi is not meant for streaming large media files, watching movies or gaming.

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Complaint/Damages Policy

If a complaint occurs due to the negligence of those occupying a guest room, disorderly conduct, unlawful activities, or repeated noise complaints, the offending guests may be evicted and/or receive additional charges to their account. If a guest is evicted, they are not entitled to any refund. If damages occur to the guest room or other areas of the hotel, the cost of the damage will be charged to the credit card registered upon check-in.

Debit and Credit cards will be authorized at check-in for the amount of $100 to cover incidentals and / or damages. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged (we reserve the right to charge the debit / credit card for the full amount of the incidental / damage incurred). Authorized amounts may take up to 7 days after departure to be released by your bank or financial institution and Coconut Cove Resort & Marina will not be responsible for any resulting fees or charges.
 

Parking

There are 4 spots between the main building and the office. There is additional parking on the other side of the turn around next to the tiki hut, beside the large grassy area. Trailer parking is in the back by the General building.

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Fishing

Fishing is permitted from our dock and is CATCH AND RELEASE ONLY. Never discard of fish entrails in the water near the dock, or any areas where others might come across them. Suitable alternatives include bagging and packing out entrails, disposing of it in water at least 25 feet deep, or placing waste inside designated trash cans on property.

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Accessibility or Special Needs

Queen Room 9 is our only ADA Accessible Room. Please contact us for more details.
 

Privacy policy

Surf the Web Safely
Effective date: 5/15/2018

Coconut Cove Resort & Marina ("us", "we", or "our") operates the https://www.coconutcove.net/ website (the "Service").This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.coconutcove.net/

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Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

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Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

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Cookies

Cookies are small pieces of data stored on a User’s device.

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Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.
 

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

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Data Subject

Data Subject is any living individual who is the subject of Personal Data.

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User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

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Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

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Types of Data Collected
Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

 

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

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Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.
     

Use of Data

Coconut Cove Resort & Marina uses the collected data for various purposes:

  • To provide and maintain our Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our Service

  • To monitor the usage of our Service

  • To detect, prevent and address technical issues

  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
     

Retention of Data

Coconut Cove Resort & Marina will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Coconut Cove Resort & Marina will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

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Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Coconut Cove Resort & Marina will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

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Disclosure Of Data

Disclosure for Law Enforcement

Under certain circumstances, Coconut Cove Resort & Marina may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

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Legal Requirements

Coconut Cove Resort & Marina may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of Coconut Cove Resort & Marina

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability
     

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
 

Your Rights

Coconut Cove Resort & Marina aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section.

If you are unable to change your Personal Data, please contact us to make the required changes.If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you

  • To rectify any Personal Data held about you that is inaccurate

  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Coconut Cove Resort & Marina. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

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Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

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Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service. Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:http://www.google.com/intl/en/policies/privacy/

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Behavioral Remarketing

Coconut Cove Resort & Marina uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
 

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:http://www.google.com/intl/en/policies/privacy/ 
 

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page:https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads follow these instructions from Facebook:https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy:https://www.facebook.com/privacy/explanation

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Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

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Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact Us

If you have any questions about this Privacy Policy, please contact us:

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